Pest Control - Topeka

Can't get a hold of there employees and figure out wat time they will be here gave us a window of 8to12

good price, friendly and knowledgable staff.

My Terminex tech is always prompt, professional, courteous, and thorough.

Well we called for help yesterday and were told a technician would come out today between 8 am and noon today, last night a technician called and asked if my appointment could be changed to Friday and we said no you are to come out today, he than said he would be out between 8am and 11am!!! He called at 11:15 and canceled the appointment until Thursday!!!! How is this customer service? You had us waiting most of the day to show up and than cancelled at the last minute totally unacceptable!!!!!

Customer Service is terrible waiting two months for refund for billed service that never occurred. Told multiple times it would be expedited, don't think they know what that word means.

-10/10. Had some bugs in my house so they came out and did an initial treatment. They never came back and did the two week follow up one that they were supposed to do. Things got busy, but I finally got back with them to set up a new appointment because I started seeing new baby bugs. They didn't have any availability for 2 weeks, so I got an appointment for yesterday and waited the two weeks. No one came out, so I called and they said "oh, that got moved to today." No one told me. Today I waited, no one came, called and got told the same thing- moved to tomorrow again. They called the branch manager who was supposed to be the person coming out to treat my house, and he was supposed to call me back by now, but hasn't. Tried calling back again but "there's nothing they can do". I don't understand how I can be the customer constantly getting bumped and it's okay to take me off the schedule for the day, but I can't make a request to be put back on the schedule first thing in the morning so that I don't get bumped a third time because "we can't change the schedule". Well obviously they can because someone else got my time 2 days in a row. All this time I'm making payments on a 6-month treatment plan to where they'll come out anytime I notice anything and re-treat. After the 6 months is up here if I still need treatment I'll be using anyone but Terminix. ETA: the technicians have been wonderful; the issue is solely with scheduling and the effectiveness of customer service representatives.

WORST Topeka manager!! Will NOT return phone calls or set appointments! Calling online number also does absolutely no good! Have called 4 TIMES to speak to someone in charge of that office and have NEVER gotten a return call nor service. Each person who answers has assured me I will receive a call, NEVER happened! So I am paying $1,400 DOLLARS for what?????? I have already paid $850, yet for what?! WORST COMPANY EVER DEALT WITH, and word of mouth goes a long way!! Just keep in mind, I have a big mouth! Getting the news involved will be next! I won't pay for a service I don't receive.

Canceled my services with them and then received a bill the next month for a service I never scheduled and could not get ahold of anyone when calling in regards to the cancelation

Good service

Teresa Salts came and seemed very knowledgeable and seemed to genuinely want to help. Explained what she was doing and how I can help the process at home with what to do or not to do

Tech does a outstanding job. Would highly recommend him. She did an outstanding job. Explained everything she was going to do and always willing to answer all my silly questions.

Customer Service seems to not understand appointments, and unfortunately they don't come on time. If you are a timely person, this can be issue. Updating this review to 3 stars because of the gentleman who came out. They were kind individuals. Just wish they were on time more.

Teresa Salts is the best exterminator technician I have ever had at any extermination company. She does amazing work and is very professional.

I didn’t get any feedback after visit

The guy that came to my house was very nice and informative

Teresa is amazing and always explains everything she is doing

Easy to get work with and very thorough.

Customer service and billing 100% suck. In the last 12 months they messed up(double charged, took 4 months to refund and refuse to be any help) The ONLY plus to this company was the tech John was an amazing tech he listened, and addressed any issues with pests! He was awesome! Thank you John!

Great service!

Been with Terminix for 12 years, no issues.

I’m a new Manager at American Freight and Teresa came in to do her quarterly check. She was the sweetest, genuine and friendly.