Pest Control - Murrieta

The sad part about this complaint is it to a while for us to even book services because of skepticism. Terminix has failed us on multiple levels. 1) inspection- the inspector failed to be thorough on both visits. The first visit, he missed the drywood termites in the attic which were located by rodent prevention worker who called the inspector back. The inspector came again, didn't indirect but only pointed out the single site located by another. Due to failing to inspect thoroughly the first time or at all the second time, the inspector missed the other drywood 2 sites in the attic and the subterranean sites in the crawl space. We located them by reaching out to other companies who performed thorough inspections. Also, the recent sprayer asked if we noticed any rodent signs and if we have had a home inspection since initial services. We said no and he said he would call the indirectly to come out. The inspector called and said to tell the sprayer to do the inspection. I thought only the inspector is supposed to inspect???? 2) rodent prevention - the inspector told us the hole in the garage would be sealed and it was not. An inspector from another company pointed out a hole outside that went unsealed as well. 3) Bug prevention - we have had multiple spray visits to the home & so find bugs everywhere. In the garage, we find water bugs, pincher bugs, spiders, ants , centipedes, and millipede. In the house, we find these red brown ants that get into everything. Including brand new store bought sealed packages of food. 4) scheduling issues - online, terminix site indicates they will come around your schedule & not the other way around. This is not true. They schedule services 2+ weeks out, cancel without informing you, and schedule without informing you. This includes changing appointments that were made directly with you and not automatically by the system. The recent visit was canceled and no one informed us. I literally called in the morning of and they said we weren't on the schedule for 9/4 & it was rescheduled to 9/9 without notice. 5) Customer service representatives provide inconsistent info - one representative said they are unable to notify us if the system automatically schedules a visit 2 weeks out but can only give a 48 hr notice. The next representative said that's not true and they can notify you. 6) management - management is difficult to get sold of 7) cancelation & services - when we submitted a request to cancel, one of the local workers reached out asking if he can come out to spray again in the hopes of solving the issue & keeping is a a customer. There would be no additional charge. He never came back out are agreeing to the next day at 5pm. 7) cancelation & charges/refunds- Terminix charges an additional fee of service AFTER the cancelation request was made and isn't refunding it. The services provided didn't render the promised outcome after 2 inspections, 3 sprays, and 1 home seal deterrent. The process to get a refund of $38.88 after $1,182.71 paid is insane.

On time very polite and extremely respectful explained everything he was going to do and if I had any questions or concerns..

Willam always asks how things are going and is there anything he needs to know re last mosquito spray. He does a good job and he’s vey observant in what needs to be sprayed. Thank you William Atkinson

Kyle does a great job and communication is wonderful. Always sends message before service letting us know when to expect him. Another message stating he is on the way, and very detailed message upon completing the job.

Our technician Kyle is awesome. Very detailed.

Michael Brown did a AWSOME job. I really appreciate how careful he was around my cars and watched for his equipment!

Very pleased with our terminix services. Kyle Asmus is always proficient with his work. He's professional and informative. He takes his time to make sure all the pests have been taken care of. He is also very flexible and understanding when I need to reschedule an appointment.

On time a very informative on what was done to correct my problem.

Prompt, thoughro, an efficient.

Fantastic service and William Ark. was very friendly. William made the service complete with his excellent communication and friendliness. Thank for the great customer service. Sam

Great service and very polite and respectful person

Ethan is ALWAYS on target. Punctual, professional and proficient. Seriously appreciate service of this caliber. Thanks Terminix. HUGE shout out to Ethan. 🤜🤛

Always courteous, on-time, efficient and effective. Highly recommended!

My Technician Jilberto did a great job protecting my home from bugs! Terminix is a reliable pest control company. We have used them for several years.

Very detailed oriented.

Miguel has been our technician now for quite a while and we love how dedicated and hard working he is.

Great service.

He was wonderful. Everything we needed done, was done! Loved his service!

Jilberto is the best. He makes sure that no infestation or reinfestation during his visits. Gives me tips in between appointments on what to do if something comes up regarding ants. Easy to talk to as well. One of the best assets of Terminix.

Good services

Our household have used Terminix services for many years. We are very pleased with their services. Jilberto is very efficient, knowledgeable, and professional. Any time we have a question or request for extra service - they are available within hours.